a. Personal Information: When you sign up for our Service, we collect personal information, including your name, email address, and company name. This information is necessary for account creation, billing, and providing personalized user experience.
b. User-Uploaded Transcripts and Audio: In order to provide the Service, we collect and process user-uploaded transcripts and audio files. We only use these files to generate processed transcripts and allow users to download them. Processed transcripts are retained for 30 days, while audio files are deleted every 5 days.
a. Service Provision: We use your personal information to provide, maintain, and improve the Service. This includes account management, billing, customer support, and communicating with you about updates, features, and important notices.
b. Personalization: We may use your personal information to personalize your experience with the Service, such as tailoring content and recommendations based on your preferences.
c. Internal Purposes: We may use your personal information for internal purposes, including data analysis, research, and improving our Service.
a. Third-Party Service Providers: We may engage third-party service providers to perform various functions necessary to provide the Service, such as hosting, data storage, and customer support. These service providers have access to your personal information only to perform their functions and are obligated to maintain its confidentiality.
b. Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
a. Access and Update: You can access and update your personal information through your account settings. If you need assistance or have specific requests, please contact us using the information provided below.
b. Data Retention: You can request the deletion of your personal information by contacting us. Please note that certain information may need to be retained for legal or legitimate business purposes.
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will promptly take steps to delete it.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated Privacy Policy on our website or through other appropriate communication channels.
If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at rick@syncdepo.com.
By using our Service, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.