SyncDepo Privacy Policy

1. Information We Collect

• Account information: name, company, email address, and authentication credentials.
• Billing information: payment method details processed by our third-party providers.
• Client materials: transcripts, video, and metadata you upload for processing.
• Usage data: device information, log files, crash reports, and analytics events.

2. How We Use Information

We use collected information to provide and improve the Services, authenticate users, process payments, deliver customer support, and maintain platform security. Aggregated, de-identified data may be used to analyze performance trends.

3. Sharing & Disclosure

We do not sell Client Materials or personal information. We may share limited information with trusted service providers who assist with payment processing, infrastructure, analytics, or customer support. These providers are bound by contractual obligations to safeguard your data. We may also disclose information if required by law or to protect the rights, property, or safety of SyncDepo and our users.

4. Data Retention

Client Materials are retained only as long as necessary to provide the Services or as required by law. Account information is retained while your account is active and for a reasonable period afterward to satisfy legal obligations and resolve disputes.

5. Security

We employ administrative, technical, and physical controls designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we continuously improve our safeguards.

6. Your Choices

You may update account information from your dashboard or by contacting support. You can request deletion of your account and Client Materials at any time. You may also opt out of non-essential communications by following the instructions included in those messages.

7. Children’s Privacy

The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will delete it promptly.

8. Changes to this Policy

We may update this Privacy Policy periodically. Material changes will be communicated via the website or email. Continued use of the Services after an update constitutes acceptance of the revised policy.

9. Contact Us

For questions or requests related to privacy, contact support@syncdepo.com.