SyncDepo Privacy Policy

1. Introduction

SyncDepo provides transcript synchronization services to legal professionals, court reporting firms, and law firms. This Privacy Policy describes how we collect, use, and protect information when you use our services.

2. Information We Collect

Information You Provide

Audio and Transcript Data: When you use our transcript synchronization services, you provide:

• Audio recordings for processing
• Associated transcripts
• Associated metadata such as case names, dates, and participant information
• Account and contact information for service delivery

Business Information: We collect information necessary to provide our services:

• Contact details and billing information
• Service preferences and technical requirements
• Communication records related to your account

Information We Generate

Service Data: In the course of providing services, we may generate:

• Processing logs and technical data
• Service usage statistics
• Quality and performance metrics

3. How We Use Information

Service Delivery

We use your information to:

• Process audio files and create synchronized transcripts
• Deliver completed transcripts and service results
• Provide customer support and technical assistance
• Maintain and improve our service quality

Business Operations

We may use information for:

• Billing and account management
• Service communication and updates
• Legal compliance and business record keeping
• System security and fraud prevention

4. Information Sharing

Service Providers

We work with trusted third-party service providers who assist in delivering our services:

• Audio Processing: Third-party speech recognition services
• Cloud Infrastructure: Hosting and data storage providers
• Business Services: Payment processing and communication tools

These providers are contractually required to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose information when required by law, court order, subpoena, or other legal process.

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction.

5. Data Retention

Content Data

Business Records

Account Information: We retain account and billing information as necessary for business operations and legal requirements.

Service Records: Basic service history and metadata may be retained for business purposes.

6. Data Security

Security Measures

We implement comprehensive security measures to protect your information:

• Encryption of data during transmission and storage
• Secure cloud infrastructure with enterprise-grade controls
• Multi-factor authentication for system access
• Regular security assessments and monitoring

Access Controls

• Access to your data is limited to authorized personnel on a need-to-know basis
• Content data is processed through automated systems with minimal human access
• Manual access to content requires explicit authorization

7. Your Rights and Choices

Access and Control

You have the right to:

• Request information about how we process your data
• Access copies of your processed transcripts
• Request correction of inaccurate account information
• Request deletion of your data

Data Portability

You can export your processed transcripts and account data in standard formats.

Retention Control

You can specify retention periods shorter than our 14-day maximum or request immediate deletion of specific data.

8. Cookies and Tracking

Limited Use

Our website and services use minimal cookies and tracking technologies:

• Essential cookies for service functionality
• Basic analytics for service improvement
• No behavioral advertising or extensive tracking

Your Choices

You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services are designed for business use. We do not knowingly collect personal information from children under 13 for commercial purposes.

10. California Privacy Rights

CCPA Rights

California residents may have additional rights including:

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will:

• Post updated policies on our website
• Notify you of material changes via email or service notifications
• Indicate the effective date of changes

14. Contact Us